Complaint·February 13, 2026

On 02/13/2026, Licensing Program Analyst (LPA) M Vega conducted an unannounced complaint investigation visit to the facility. During this visit LPA delivered investigation findings regarding the above allegation. LPA was granted access to the facility by front desk staff. LPA met with Business Office Director - Nancy Krompicha and Executive Director - Eddie Rangel During the course of this investigation LPA reviewed facility files relevant to the complaint investigation, as well as conducting interviews. It was determined that the above allegation: Staff does not ensure visitations are not infringing on the rights of the resident is UNFOUNDED. Resident 1 (R1) and Responsible Party (RP) has no documented court order to restrict who can and cannot visit R1. Business Office Director and Executive Director verified that to be true. This agency has investigated the complaint and found it be UNFOUNDED meaning that the allegation was false, could not have happened or is without a reasonable basis. The complaint has been dismissed. An exit interview was conducted and a copy of the report provided to the Executive Director for facility records.