Incident investigation·October 24, 2024

On October 24, 2024, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced case management inspection to discuss Care and Supervision. On September 9,2024, Community Care Licensing (CCL) received an incident report regarding two clients who had an altercation. One resident who thought another resident was not letting him pass in the hallway reacted by hitting him. This was witnessed by staff who stepped in and separated the clients. She observed there were no injuries and appropriately notified the necessary staff and also alerted the Sheriff Department and CCL. Discussion was had regarding the appropriate response and to remind the staff to be vigilant in watching the client interaction and to take action when needed. Staff have been notified to speak with the residents, separate them and call appropriate parties if necessary. LPA interviewed 4 residents who all stated that the staff is very effective in their duties and handle resident issues or disputes in a quick and appropriate manner.