Complaint·May 14, 2025

The investigation revealed the following: Allegation: Staff did not ensure resident's catheter care was properly managed. It is being alleged that staff did not ensure that resident’s catheter was regularly emptied and cleaned. On 05/08/2025 the department conducted interviews with Residents #1- Residents #10 (R1-R10). The department asked the residents if their catheters were properly emptied, cleaned and managed. Of those interviewed, 1 out of 10 residents had a catheter and stated he had no issues with staff’s management of his catheter while the out 9 of 10 residents did not have catheters but had not heard about anyone having issues with their catheters. On 05/08/2025 the department interviewed Staff #1- Staff #11 (S1-S11). The department asked staff if catheters were properly emptied, cleaned and managed. Of those interviewed, 11 out of 11staff denied the allegation. Based on interviews and observations there is insufficient evidence to support the allegation: “Staff did not ensure resident’s catheter care was properly managed”. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with the Administrator Suzette Johnson and a copy of this report was provided.