Complaint·July 18, 2021

Licensing Program Analyst (LPA) Rosaura Valenzuela conducted an unannounced complaint visit to gather additional information and to deliver the finding for the above noted allegation. LPA met with Candy Hernandez, Receptionist. The purpose of the visit was discussed. Facility not providing a safe environment for resident. To investigate this allegation, LPA Valenzuela conducted an unannounced visit on 2/26/21 and between 3:33pm and 4:05pm, initiated staff and resident interviews, Staff and resident interviews revealed that no one is aware of any altercations between residents. At 3:45pm, LPA toured Resident #1 (R1) and Resident #2 (R2)'s room. Both residents were present at the time and were co-habiting peacefully. LPA interviewed both residents. R2 denied assaulting R1. When LPA interviewed R1, they were unable to concentrate and answer any questions, On 7/16/21 between 4pm and 5pm, LPA conducted document review, which did not reveal any pertinent information to support the allegation. Based on interviews, observation, and record review, this allegation is UNSUBSTANTIATED at this time. Exit interview conducted and a copy of the report was issued.