Complaint·March 1, 2023

Regarding Allegation #1 : Staff physically abused resident in care. The investigation revealed the following: Regarding Allegation #1 : Staff physically abused resident in care. On 03/01/2023 LPA Calderon interviewed R1 for complaint. R1 states that R1 “bumped a wall” in R1’s room. R1 states this caused the injury to R1’s face. R1 then scratched R1’s face and this created a tear in the skin. R1 states the injury was not the result of staff physically abusing R1. On 03/01/2023 LPA Calderon interviewed R2-R6 for this complaint and 5 out of 5 residents affirmed they have not heard or witnessed facility staff physically abuse residents. On 03/01/2023 LPA Calderon interviewed A1 who reports R1 scratched R1’s face and this caused an open wound on R1’s face. A1 stated R1 re-injured the scratch when touching the area after it developed a scab. On 03/01/2023 LPA Calderon interviewed S2-S7 for complaint and 6 out of 6 staff members expressed they have not witnessed facility employees physically abuse residents and the cause of R1’s wound was the result of R1 scratching R1’a face. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has NOT been met; therefore, the allegation of “staff physically abused resident in care” is found to be UNSUBSTANTIATED. An exit interview was conducted and copy of the Complaint Report was provided to the Administrator Mona Alcaraz (A1).