Complaint·October 2, 2025

The investigation revealed the following: Allegation: Staff are not meeting resident's hygiene needs. It is alleged that R1 is not being showered regularly and has been observed to be with dirty clothes and oily hair. LPA toured facility and observed sufficient supply of hygiene and cleaning products. LPA interviewed 2 staff and each denied the allegation stating residents are encouraged to shower and assisted if needed. LPA interviewed 3 residents and each denied that allegation stating they are able to shower when they want, each resident appeared clean and well-groomed with clean clothing. R1 stated that they are able to shower when they please, are provided with hygiene products and took a shower in the morning. Based on statements and interviews conducted with staff/residents, tour of facility and LPA's observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview held, and a copy of this report will be emailed to administrator at taiwodunola@gmail.com