Complaint·July 28, 2022

On 7/28/22, Licensing Program Analysts (LPAs) M. Medina and V. Gorban conducted an unannounced initial 10-day complaint visit. LPAs introduced themselves and Administrator was notified. LPAs explained purpose of visit with Administrator, Anthony Montellano. LPAs toured the facility, reviewed and received copies of facility records, and conducted interviews. Based on record review and interviews conducted, it was determined that the facility has had a continuing problem with vermin however through review of records facility is maintaining pest control service monthly to resolve issue. Based on interviews and records review, this agency has investigated the complaint alleging staff did not ensure the facility was free from vermin. The Department has found that the complaint was UNFOUNDED, therefore we have dismissed the complaint. An exit interview was conducted and a copy of this report was provided for facility records.