Complaint·July 20, 2023

During the time of the visit LPA conducted a tour of the facility and observed comfortable temperature in the facility lobby and attached dining area. LPA observed temperature reading 74F at the time of the visit on air conditioning display in facility lobby. At the time of the visit LPA observed residents in the dining area eating breakfast and did not observe any health or safety risks. LPA interviewed (5) staff during the time of the visit. LPA found that the staff confirmed the facility air conditioning was not working around the beginning of the month and the facility had placed fans and portable air conditioning units in the affected areas. All (5) staff stated that no residents had complained of the temperature and no residents were experiencing heat related symptoms. LPA was informed that the staff were monitoring the temperature in the facility during this time until the air conditioner was fixed to produce a comfortable temperature that did not drop below 84F. LPA was informed by staff that residents also were encouraged during this time to dine in their rooms where the air conditioning was working. LPA was informed by staff that there is a plan to get a component repaired and was provided an invoice for labor that is scheduled and was conducted when the air conditioning stopped working. Based on the above information the facility took steps to ensure the residents were provided with comfortable temperature and have a plan to fix the issue long term. Therefore the allegation is unsubstantiated. A finding that is unsubstantiated means the allegation may be valid, but the preponderance the evidence standard has not been met. An exit interview was conducted with the executive director over the phone and the staff, Megan Snell where this report was reviewed and provided to them.