Complaint·November 19, 2024

Based on the information gathered during the investigation the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The investigation into the allegation, facility is overcooking residents food, revealed the following. LPA and the Executive Chef toured the kitchen. LPA observed the kitchen is clean and organized. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. LPA observed the kitchen staff preparing lunch, LPA observed meals being served to residents in the assisted living dining room. 12 out of 12 residents interviewed reported they enjoyed lunch, and it was not overcooked. !2 out of 12 residents interviewed reported they have not been served overcooked food. The Executive Chef reported that standard restaurant practices are used and the quality of the food is checked at each meal and none of the food served to residents is overcooked. 3 out of 3 kitchen staff interviewed reported that none of the food is overcooked. None of the evidence gathered corroborates the allegation, therefore the allegation is deemed, unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The investigation into the allegation, facility is serving food to residents that is not of qualify, revealed the following. LPA and the Executive Chef toured the kitchen. LPA observed the kitchen is clean and organized. LPA observed a 2 day perishable and a 7 day non-perishable food supply on hand in the kitchen. LPA observed the refrigerator and freezer are kept at the required temperature. LPA observed the kitchen staff preparing lunch, LPA observed meals being served to residents in the assisted living dining room. 12 out of 12 residents interviewed reported they enjoyed lunch, and it was not overcooked. 8 out of 12 residents interviewed reported they like the food and have no issues with the food. 4 out of 12 residents reported they would like a bigger selection of food and thought the food could be a little better, but still enjoyed the food. The Executive Chef reported that standard restaurant practices are used, and the quality of the food is checked at each meal and all of the food served to residents is of good quality. 3 out of 3 kitchen staff interviewed reported that the food served is of good quality. The Executive Chef reported that the facility gets the food from a food distribution company and a produce company, deliveries arrive 3 days a week. The Executive Chef reported only quality ingredients are used to prepare the meals. None of the evidence gathered corroborates the allegation, therefore the allegation is deemed, unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The investigation into the allegation, facility does not ensure that an adequate amount of food is available to residents, revealed the following. LPA observed breakfast and lunch being served to residents. LPA observed kitchen staff preparing lunch for residents. LPA observed in the bistro next to the dining room a counter with ice water and fresh fruit available to residents. The Executive Chef reported that the fresh fruit and water is available from 7 am to 7 pm. The Executive Chef reported that from breakfast time until 7 pm kitchen staff are available and will prepare food for any resident upon request. 3 out of 3 staff interviewed reported that some residents will order food in between scheduled mealtimes but only around once a week. 12 out of 12 residents interviewed reported they are given enough food and have no issues with getting snacks in between meals. LPA observed all meals being served are on a standard 9-inch plate. LPA observed all the meals served at breakfast and lunch had a full plate. For breakfast residents had the choice of eggs prepared any style along with choice of breakfast meat and toast or hot or cold cereal. For lunch residents had a choice of Swiss steak or chicken along with mashed potatoes and vegetables. For lunch a cup of soup or salad was served along with the entrée. Residents have their choice of beverage. None of the evidence gathered corroborates the allegation, therefore the allegation is deemed, unsubstantiated, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.