Complaint·December 12, 2024

It was advised that C1’s Power of Attorney requested that they are contacted first for non emergency incidents. POA indicated that they will have C1 assessed and determine if further medical evaluation is required. It was determined by POA that the injury to C1 did not require further medical attention. C1’s POA refused emergency medical personnel. At approximately 3 PM, facility staff observed the swelling to increase and medical personnel was contacted at that time. C1 was transported to the hospital to be further evaluated.  Information obtained from staff and additional witnesses corroborated the information and indicated that C1’s POA indicated they did not want C1 transported to the hospital. Due to the swelling increasing, medical personnel was contacted. Due to C1’s condition, LPA was unable to obtain additional information pertaining to the incident. Based on observation, record review, client, and staff interviews, it was determined that staff contacted C1’s POA immediately to advise of the injury and was advised not to contact emergency services, causing a delay. Staff continued to monitor and evaluate C1’s injury to assess if further medical evaluation was necessary. Facility staff did later contact medical personnel services where it was determined C1 needed to be transported.  Therefore, the allegation is unsubstantiated, means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted, and a copy of this report was discussed with and provided to the Connections for Living Director Megan Snell.