Complaint·November 20, 2024

Regarding the allegation that staff do not keep facility at comfortable temperature: it was alleged that staff are refusing to turn on the air conditioner, residents are suffering from the heat in the facility with only fans in their rooms, and that on September 8, 2022, at 2:07PM the air conditioning in the facility was off and the thermostat read 87 degrees Fahrenheit. LPA inspected the facility, conducted health and safety checks on the 5 residents present, and observed no health and safety issues. LPA observed the thermostat read 66 degrees during today’s inspection and LPA’s thermostat read 68 degrees which is the minimum required temperature per regulations. Three out of three residents interviewed did not corroborate the allegation and stated that the facility turns the air conditioning on in the summer and the heater on during the winter and that they each had an air conditioner in their room which allowed them to control the temperature. LPA interviewed two staff who denied the allegation. LPA interviewed AD who denied the allegation and stated they will ensure the facility is heated to at least 68 degrees and cooled to at least 85 degrees moving forward. The information obtained did not corroborate the allegation. Regarding the allegation that staff are disrespectful to residents: it was alleged that the temperature at the facility was 87 degrees Fahrenheit and in response a concern about the heat, AD told a resident that if they want AD to turn on the air conditioner they needed “to pay her more money.” Three out of three residents interviewed did not corroborate the allegation. LPA interviewed two staff who denied the allegation. LPA interviewed AD who denied the allegation. The information obtained did not corroborate the allegation. Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.