Complaint·May 7, 2025

An additional interview conducted with Staff1 (S1) revealed the residue around R1’s AC unit was not mold but dirt that accumulated from the unit’s air filtration system, and this is typical for all ACs. At the time of LPA’s visit R1 had recently moved out of the facility and their room was vacant and had not yet been cleaned. LPA inspected R1’s room and observed the AC unit had a dark film around the air vent slats. LPA was able to easily wipe the film off. During the tour LPA observed other resident’s rooms and their AC units that were consistent with S1’s statement about the AC filtration system. A review of facility records included a log of all maintenance requests made by residents between October 15, 2024, and November 14, 2024, revealed 82 maintenance requests were submitted by residents but not one of them was made by R1, nor were there requests made by any residents regarding issues with mold or flooding at the facility. Interviews conducted with residents that resided at the facility during the time the complaint was lodged revealed no issues with mold in their room or the facility in general, nor any knowledge of leaks that occurred at the facility. Based on the investigation the allegation was determined to be Unsubstantiated. An Unsubstantiated finding means although the allegation could be valid the preponderance was not met to support the violation occurred. An exit interview was conducted with Zamudio, to whom a copy of this report, and Licensee Rights (LIC 9058), were provided. Signatures below confirms receipt of the reports.