Complaint·February 12, 2024

Resident is not provided an adequate amount of showers: Resident was left soiled for a long period of time: On 04/12/2022, LPA interviewed Administrator (ADM) Aidah Tayag. ADM stated the facility policy is that, by default, the residents are scheduled 2 times for showers per week with caregivers' help, however, if the residents need more than 2 times and requested, then the facility will provide the shower service by as needed basis. ADM stated if the residents need more showers regularly, then the facility will discuss with resident's family members to modify the admission agreement/service plan. ADM stated the facility caregivers check the residents' diapers every two hours. ADM stated the facility caregivers always come to help residents if the residents need to change diaper and requested for help. LPA interviewed 4 resident (R1 - R4). R1 stated he/she takes showers two times per week with caregivers' help. R1 stated that he/she thought it should be more often for shower, for example, at least 3 times, but he/she did not request for it. R1 stated the caregivers came to check his/her diaper every two hours. R1 stated the caregivers always came to help when he/she requested help to change diaper. R1 stated caregivers help him/her with laundry one time per week. R1 stated the laundry could be more often, but he/she did not request for it. R2 stated he/she had 3 showers per week because he/she requested one more shower per week, and he/she did not need help for changing diaper. R3 stated originally, he/she had a shower every 3 days and later he/she had a shower every 2 days because he/she requested to have more showers per week. R3 stated he/she did not wear diaper, but the facility caregivers checked him/her every two hours. R4 stated he/she had 2 showers per week, and he/she thought that was enough for him/her. R4 stated he/she did not wear diapers at day time but wears diaper at night time but the caregiver checked him/her every two hours. LPA interviewed 2 staff. 2 out of 2 staff stated the residents receive at least two showers per week, and the caregivers checked residents every two hours and changed resident's diaper if needed. S1 emphasized that the residents can request more showers. Continue on LIC9099-C. Page 2 of 3. Based on the interviews, the residents received at least two times showers per week and residents can request more showers if needed. Staff checked residents every two hours and changed the diaper if needed. 4 out of 4 residents did not complain the services of the facility. Based on the residents' shower schedule, each resident received at least two showers per week. The Department has investigated the above allegations. Based on interviews conducted and documents reviewed, the Department found that the above allegations are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. Exit interview was conducted with ADM. This report was provided for signature. A copy of this report was provided to ADM.