Complaint·February 18, 2025

admission agreement does not contain language related to refunds issued when a resident is on hospice or fees incurred due to additional care. Admission Agreement does contain language related to $500 non-refundable pre-admission fee, however the line was left blank inadvertently according to Licensee. Title 22 regulation does not contain specific language related to refunds when a resident is on hospice care. Basic services charge for December was $333.33 and Admission Agreement indicates monthly fee is $5000.00 per month. Interview revealed that R1’s personal belongings were removed on 01/06/2025. Licensee confirmed that a check for $333.33 was mailed to R1’s responsible party, however no additional refunds were issued. Based on interview and record review, the preponderance of evidence standard has been met, therefore the allegation is deemed SUBSTANTIATED at this time. Pursuant to Title 22 Division 6 of the CA Code of Regulations and/or CA Health and Safety code, the following deficiencies were cited (refer to LIC 9099-D.) Exit interview was conducted. A copy of today’s report and appeal rights were provided.