Complaint·August 14, 2023

(Report Continued from LIC 9099...) It was alleged that facility is unsanitary and staff did not provide a safe and comfortable environment for residents. During the LPA walkthrough, the LPA observed Resident #1’s (R1’s) apartment which includes the bedroom, bathroom, and kitchenette. R1’s apartment appeared to be clean. Review of documents revealed the facility has the housekeeping staff on rotation to continuously maintain R1’s room clean. Additionally, the maintenance staff shampoo and wash R1’s bedroom carpet at least once a week to make sure R1’s bedroom is both clean and sanitary. Interviews conducted with staff revealed the facility is working with R1 and their family to accommodate R1 as much as possible but are also taking certain measures to keep R1 safe. Interview conducted with resident revealed the facility provided R1 with an air purifier and a spray to rid of stains and smells. R1 stated they keep the bedroom window open at all times, which allows the air to circulate. Furthermore, during the interview, R1 reported to LPA that they were unable to smell what others claimed and displayed no concern. Based on observation and all the information obtained and reviewed during the course of the investigation, the Department does not have sufficient evidence to support the allegation of, “facility is unsanitary” and “staff did not provide a safe and comfortable environment for residents”. Therefore, these allegations are deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report was issued. (Report Continued from LIC 9099A...) It was alleged that facility is malodorous. It was reported that an acrid smell permeates within the facility. During the walkthrough, the LPA observed R1’s bedroom which omitted the smell of pet urine while inside. Interviews conducted with staff revealed R1’s pet is incontinent, and the facility has been trying to maintain and keep up with the pet’s needs. Staff stated the carpet in R1’s bedroom is being washed on a weekly basis to rid of smell of urine. However, there is a lingering smell of pet urine when inside R1’s bedroom. Based on LPA observation during the facility walkthrough, the allegation “facility is malodorous” is deemed Substantiated at this time. Pursuant to CCR, Title 22, Division 6, Chapter 8, the following deficiencies are cited (Refer to LIC LIC9099-D). Failure to correct citations can result in civil penalties. Exit interview conducted. Citation issued. A copy of the Appeal Rights and Report was issued.