complaint·September 18, 2025

Continued from LIC9099 S1 reported residents living in independent living are able to administer own medications. S1 also stated that residents in assisted living and memory care receive assistance in medication management through eMAR. Therefore this allegation is Unsubstantiated. Allegation: Staff did not provide proper supervision to resident in care resulting in an injury Investigation Findings: W1 reported to the department that resident fell in the room and needed to be sent to the hospital and received stitches on his head. R1 stated that R1 had a fall and that staff immediately responded and initiated care. Staff notified R1's responsible party as R1 declined to go to emergency room (ER). Responsible party was able to take R1 to ER. S1 reported that R1 is in independent living and therefore has different level of care, and staff only respond to R1’s calls, but do not constantly supervise R1. Therefore the allegation is unsubstantiated. Allegation: Staff did not ensure that the resident's hygiene care needs are properly met. Investigation Findings: W1 reported to the department that the staff are not washing the resident’s hair and are not cutting his nails. W1 also reports that R1’s apartment cleanliness has been neglected. LPAs interviewed R1 in R1’s apartment. LPAs found apartment to be clean and well kept and odor free. R1 reports housekeeping visits every two weeks and has not refused services. R1 appeared well groomed, and alert and oriented of R1's current living situation. Therefore the allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did occur, Therefore the allegations above are unsubstantiated. No deficiencies cited during vsit. Exit interview conducted and a copy of this report provided.