complaint·August 29, 2022

Allegation: Staff are not providing a comfortable environment for residents – Unsubstantiated The Department has investigated this allegation and per record review and interviews found when air conditioner system was down, Administrator did guide residents to keep hydrated and open windows to cool down room temperature. Residents R1 and R2 stated that facility provided water, ice, and popsicles during the hot days. Based on interviews and record review, Administrator constantly communicated with vendor for repairing the system in daily bases until the problem resolved. This allegation was not observed or witnessed by the residents who were interviewed. Based on observation, records reviewed, and interview conducted, the above allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No deficiency cited, exit interview conducted with administrator, and a copy of this report provided.