complaint·January 24, 2025

...continued from LIC9099. Facility staff financially abused residents in care. On 08/16/24, S2 reported to the Oakland Police Department (OPD) that Witness #4 (W4) had a check taken from her apartment and fraudulently written on 08/05/24 and cashed on 08/12/24. On 08/30/24, S2 reported a second incident to OPD. S1 shared with S2 that Resident #3 (R3’s) check was stole, cashed and written by S4; a third and same incident occurred with R4. On 09/08/24, W3 emailed Staff (S2, S3, S5, S6) to alert them that he/she had discovered checks were stolen from R1 and had been cashed by W4 per the signatures. On 09/13/24, S2 reported to OPD that R5 discovered a check had been written against his/her account on 09/05/24. S2 reported to OPD and LPA that S5 was able to identify S4 from the merchant’s camera footage. A series on fraudulent incidents continued to occur affecting but not limited to R7, R8, R9, R10, R11, R12, & R13. S7 reported that the Executive Director advised him/her to suspend all investigation measures and that Regional Human Resources would be taking over. S3 confirmed that W4 no longer worked at the facility as of 09/24/24. Facility staff did not notify residents' and their authorized representatives of incident. After LPA investigated the allegation f acility staff financially abused residents in care, interviews with S1, S2 and records reviewed revealed that the ED did not inform all of the St. Paul Tower residents of financial abuse amongst residents until 09/26/24 and LPA confirmed from S1 during the visit that the RPs were informed via an emailed memo on 10/11/2024. Based on interviews, observations, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are SUBSTANTIATED . Deficiencies are cited from Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction by plan of correction due date, and any repeat violations within a 12-month period may result in civil penalties. Exit interview conducted, a copy of this report and appeal rights provided to Cherry Marcelo, S1.