Incident investigation·November 7, 2025

On 11/07/2025 at 10:15 AM, Licensing Program Analyst (LPA) David Doidge arrived unannounced to conduct a case management regarding two SOC341s reported by the facility to the department on 11/02/2025. LPA met with Executive Director (ED) Connie Yuen and explained the purpose of the visit. Spoke with ED regarding the incidents. ED reported one male got access to the building through a loading dock while deliveries were being made. The intruder gained access to a service elevator and rode it up to the seventeenth floor. The intruder got into a resident’s room by checking for unlocked doors. Inside a room, the intruder went into a resident’s bedroom and slapped the resident, R1, awake. The resident shouted at the intruder to leave the room. The intruder grabbed some of the resident’s personal belongings and dropped them, breaking some of the items. Security was notified and the intruder was escorted to lobby and asked to leave the building. Oakland police were notified. Before Oakland police arrived, the intruder walked around the building and again gained access to the building through the loading dock where deliveries were being made. This time the intruder climbed upped a fire latter near the electrical box for the building, climbed over a balcony wall and entered a resident’s patio door. Inside the intruder rummaged around some drawers, and was caught by a resident, R2. R2 pressed R2’s pendant, a nurse came to check in on R2 and removed the intruder from R2’s room. The nurse escorted the intruder out of the room and back to security. The nurse informed ED that he did not smell of alcohol but seemed to be on drugs as he was no coherent. The intruder was again escorted to the lobby and asked to leave. Oakland police did not take a police report from R1. Continued on LIC809C Continued form LIC809 ED has installed new cameras, hired a second NOC shift security and implemented new security procedures to prevent this from happening again. The new security precautions include monitoring all deliveries with one security staff watching and another from the monitors at the security desk. New cameras cover more areas, and new lock have been placed to secure fire gates. No deficiencies cited during visit. Exit interview conducted and a copy of this report provided.