Complaint·October 7, 2025

***report continues from LIC9099*** Allegation: Staff do not ensure residents’ incontinent care needs are being met W1 alleged that R2 is often in a wet diaper when she comes on shift and that he smells of urine. LPA interviewed R2 in the dining room of the facility. R2 was in a good mood and enjoying his lunch. LPA observed R2 to be order free. LPA also toured R2’s apartment at the facility and observed a urinal by R2’s bedside and a pile of chucks at the foot of his bed. R2’s care plan states that R2 is a “Level 3” for incontinence care meaning his diaper is changed every 2 hours. LPA reviewed R2’s care notes which document that R2’s is receiving a high level of care on a daily basis. S2 stated that she reviews care plans to ensure that staff are following them as written. Allegation: Staff do not ensure residents’ bathing needs are being met W1 did not have any specific information on which residents she felt were not receiving their showers as needed. She felt most of the staff were lazy and not doing their jobs. S1 stated that all of the assisted living residents have shower schedules and staff document that they have given the resident their shower. S1 also stated that he is certain that if a resident did not get a shower as scheduled he would hear about it from the resident or their family and if a shower is missed it gets rescheduled. Allegation: Staff do not ensure facility is kept free of pets S1 stated that from time to time some apartments do have an issue with ants and when told about it S1 alerts the pest control company who come out and spray the affected apartment. In addition, the facility has a contract with the pest control company for regular and routine pest control. LPA toured apartments 112 and 262 and interviewed the residents residing in those apartments, R3 and R4. LPA did not observe any ants in either apartment. Both residents stated that they did have ants and that the facility handled the issue promptly. Both residents were happy with the service they received. This agency has investigated the above allegations. We have found that the complaint was unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.