complaint·August 15, 2025

Allegation: Staff restrained resident in care resulting in bruising to the resident Based on observation, interviews, and record reviewed, staff did not inappropriately restrain any resident while in care. W1 stated R1 came to the facility with a skin condition, due to taking a lot of medication that cause R1 skin to have discoloration. W2 stated R1 condition is not being restrained R1 condition is due to aging, and the medication that R1 takes. Allegation: Staff did not seek medical attention for resident in care Based on observation, interviews, and record reviewed, staff did seek medical attention for resident in care. W2 stated “when a person is on hospice, hospice they are responsible for any medical needs”. W2 stated the facility is good with updating the condition of R1 to W2. R1 is under hospice care, and they have a 24hr doctor that available to them. Allegation: Staff did not meet resident's hygiene care needs Based on observation and interviews staff did meet resident’s hygiene care needs. W1 stated the staff takes really good care of R1 hygiene. W2 stated “the staff met R1 hygiene needs and continence care. I don’t have any concerned with R1 hygiene. I am at the facility checking on R1 twice a week and I don’t have any concerned”. Based on all information obtained, the allegations were closed as unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegations may have happened or are valid, there's not a preponderance of evidence to prove that the alleged violation occurred. No deficiency cited. Exit interview conducted and copy of this report provided.