complaint·February 2, 2023

LPA interviewed Staff 1 (S1) on 3/23/2021. S1 denied R1 being financially abused at the facility. S1 states R1 does not allow anyone to enter R1’s room. S1 added that the facility uses the Administrator’s credit card in ordering R1’s medications. S1 denied knowing about R1’s finances. On 3/26/2021, LPA interviewed Administrator who denied the allegation that the resident is being financially abused. Administrator states R1 is alert and writes own check. Administrator said she uses her credit card when ordering R1’s medications and other miscellaneous needs, presents the receipt to R1 and R1 writes the check to reimburse her. Administrator denied any knowledge about R1’s credit card. Administrator also said that R1 is very private and did not share any financial information with her or any of the staff. During the course of investigation, LPA obtained R1’s bank records. LPA was informed that the bank was conducting their own investigation on potential fraudulent charges on R1’s accounts. On 1/26/2023, LPA followed up the case with Hayward Police Department Det. Sangha. LPA was informed that no criminal charges were filed and that the case is closed. Based on interviews conducted and records reviewed, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and a copy of this report will be provided to the Administrator.