complaint·December 30, 2025

Report Continued... Allegation: Staff physically abused resident - Unsubstantiated During the course of the investigation, interviews were conducted with the resident, facility staff, and other individuals with relevant knowledge. The resident did not provide information supporting that the staff had caused physical harm, and no witnesses corroborated the allegation. A review of facility records, including incident logs, medical documentation, and staff schedules, did not reveal evidence of physical abuse or injuries consistent with the allegation. Additionally, observations of staff-to-resident interactions during the investigation reflected appropriate conduct and compliance with care. LPA interviewed Resident 2 (R2), Resident 3 (R3), Resident 4 (R4), Resident 5 (R5), and Resident 6 (R6), all of whom stated that staff here did not physically abuse them. They all stated that the staff are kind and nice to them. Although the allegation was reported, there was insufficient evidence to support or validate the claim that staff physically abused the resident. Therefore, the allegation is determined to be unsubstantiated . An exit interview was conducted a copy of the report was provided.