complaint·June 19, 2025

Based on interviews conducted, the Administrator denied the allegation “Staff prevented the long-term care ombudsman representatives from conducting a facility visit.” ADM stated that my staff 1 (S1) let the ombudsman 1 (O1) and Ombudsman 2 (O2) in when O1 and O2 asked. S1 stated, “O1 asked to come in and have a walk through the facility and looked at the residents' rooms. O1 and O2 also talked to all the residents. When O1 asked about medication, S1 stated that S1 needs to contact ADM to clarify. S1 didn’t understand what O1 was requesting regarding medication. ADM later came alittle later and spoke with O1 at the facility. S1 stated ADM just wanted to clarify exactly what O1 needed with the medication. ADM explained to O1 that ADM needed to get clarification from licensing if O1 wanted to see medication files. However, O1 got upset and said, “I will contact licensing”. ADM tried to explain to O1 that ADM needed consent from residents before showing any medication that is being requested. O1 and O2 left. On 6/19/2025, LPA interviewed 5 of 5 residents. Resident 1 (R1) states R1 spoke to the Ombudsman, but didn’t know that they were the Ombudsman. R1 stated, “They never introduce themselves, but handed R1 a business card. R1 stated, 'They asked if I was okay at the facility, and I answered I am ok". Resident 2 (R2) recalled talking to the Ombudsman, but didn’t know they were an Ombudsman. Resident 3 (R3) stated, “I spoke to them and asked if I had any complaints. I said no!”. Resident 4 (R4) talked to the Ombudsman, but didn’t know who they were. Resident 5 (R5) talked to the Ombudsman. R5 stated, “They asked if I like the facility and how’s the food, etc”. I told them that this is my home, and I have no complaint”. LPA interviewed ADM. ADM confirmed with LPA that ADM Staff did not prevented the long-term care ombudsman representatives from conducting a facility visit Based on interviews conducted, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. There is no deficiency noted.