complaint·August 26, 2022

Facility has insufficient staffing. Interview with witnesses revealed that there's not enough staff at the facility. Interview with staff revealed that facility is short staff at times. Interview with residents revealed staff during NOC shift takes longer time or not at all when responding to pendent call. Based on LPA's information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegations is found to be SUBSTANTIATED . California Code of Regulations, Title 22, are being cited on the attached LIC9099D. Exit interview conducted. A copy of this report and appeal rights provided. Facility staff is not allowing the daughter to visit the resident. Interview with residents revealed that visitors were allowed to visit residents. Interview with witnesses revealed that they can visit residents, but would need to follow facility's visitation policy. Record review indicated that visitors are screened prior to visit and facility limits the number of visitors in one location. Due to the pandemic, facility has new visitation policy to reduce the spread of COVID-19 which limits the number of persons per visit and the time of visitation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted. A copy of this report provided.