complaint·February 16, 2024

On 2/16/2024 at 2:40PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a complaint investigation and deliver findings regarding the allegations above. LPA met with General Manager, Michael Fillari and informed him of the reason for the visit. During the course of investigation, LPA interviewed resident, staff, and witnesses. LPA obtained and reviewed independent living resident roster. Interview with resident and witnesses revealed that R1 lives in the independent side of the facility. Witnesses stated that caregivers were hired by R1's family members. This agency has investigated the complaint allegations. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report provided.