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Inspection visit

Follow-up on corrections

HERITAGE ESTATESLicense 0156010951 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On 12/27/2024 at 5:00PM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct a case management visit. LPA met with General Manager, Michael Fillari and explained the purpose for the visit. While LPA G. Luk was at the facility for a complaint investigation (#15-AS-20240213095509), the following deficiency was observed. During the complaint investigation, LPA observed the call button response time shows there were several incidents where the resident waited more than 30 minutes for staff assistance. Interview with staff and residents revealed that the facility is short staff resulting in residents waiting longer for staff assistance. It was noted that wait time can be 20-40 minutes for staff to respond to call button. The deficiency was observed (see LIC 809D) and cited from the California Code of Regulations, Title 22. Failure to correct deficiency may result in civil penalties. Exit interview conducted. A copy of this report, civil penalty, and appeal rights provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87411(a)Type B

    Personnel Requirements - General. Facility personnel shall at all times be sufficient in numbers...to provide the services necessary...In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care... Based on investigation, the licensee did not comply with the section cited above by not responding to call button in a timely manner which poses a potential health and safety risk to the residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the December 27, 2024 inspection of HERITAGE ESTATES?

This was a other inspection of HERITAGE ESTATES on December 27, 2024. 1 citation were issued: 1 Type B.

Were any citations issued to HERITAGE ESTATES on December 27, 2024?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "Personnel Requirements - General. Facility personnel shall at all times be sufficient in numbers...to provide the servic..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.