complaint·June 23, 2021

Iris Serrano indicated there's one resident making rent payment payable to Maria Millare which LPAs confirmed with Maria Millare. Maria stated she had one of the resident write a check payable to her, because the resident is having difficulty writing down on the check the whole facility name. LPAs interviewed residents (R1, R2 and R3) and resident's responsible person (W1). One out of these 3 residents said rent payment is made payable to Marie Millare while the other resident and W1 indicated check payment for rent is payable to Lake Merritt Care Home. Based on information obtained from interviews and review of facility file, the allegation is unfounded due to the licensee is Maria Millare whose payment of one of the resident is made payable to the licensee's name. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted and copy of this report provided to Iris Serrano.