complaint·July 2, 2025

Continued from LIC9099 Findings: On 06/20/2025, R1 was picked up by CEI for an appointment. R1 was transported from the facility to CEI and back. Staff interviews confirmed R1 was in CEI’s care while leaving and returning to the facility. Once in CEI’s care, CEI is responsible for monitoring and assisting any CEI participant until that individual is walked back through the main door of the care home, as confirmed by CEI staff interview. Although Dimond Care is responsible for the well-being of R1, CEI was entrusted to care for R1 while being transported, therefore the above allegation is Un-Substantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiencies cited during the visit. Exit interview conducted and a copy of this report provided.