complaint·December 8, 2021

On 12/08/2021 at 9:27 AM, Licensing Program Analysts (LPAs) L. Holmes and G. Luk arrived unannounced to conduct complaint investigation and deliver complaint findings for the allegation above. LPAs met with Staff, Cherie Herzog. Executive Director, Ebony (Lady) Reed arrived about 20 minutes later. During the investigation, LPA interviewed staff, witnesses, and complainant. LPA obtained and reviewed staff schedules, resident roster, and resident's emergency contact information. Interview with witnesses revealed that family members were able to have FaceTime/in-person visits with residents. Witnesses stated that visits need to be scheduled with facility and temperature screening was conducted for in-person visits. Interview with staff indicated that residents were assisted with FaceTime visits during the timeframe July 2020 to February 2021. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted. A copy of this report provided.