complaint·November 14, 2023

Continue from Lic9099 It was alleged that, staff spoke inappropriately to resident in care, and staff did not assist resident with hygiene needs. Based on interviews and record review conducted, all 7 staff stated that activities of Daily Living (ADLs) are being done for residents in the morning, and in the afternoon. LPA reviewed residents care plan log and housekeeping log which indicated that staff are cleaning the residents’ room including the bathrooms to make sure it is clean and sanitized for residents use. LPA confirmed with residents’ during interview that staff do come in to clean their rooms and bathrooms to make sure its clean. It was alleged that; staff did not seek dental care for resident in a timely manner. Based on interviews and record review conducted, staff stated to LPA that On Lok will schedule dental appointments for some residents’. Staff will also contact On Lok to schedule dental appointments as well for residents’ to be seen for dental care. During interview with residents’, residents stated that staff will contact On Lok to schedule dental appointments for residents to be seen and sometimes the family of the residents will schedule dental appointments for residents. LPA reviewed R1’s dental records, which indicated that R1 has been seen frequently by the dental providers since 2021 and continues to be seen by dental providers. It was alleged that, staff not ensuring resident's room is clean. Based on interviews and observation conducted, all staff stated that residents rooms are clean in the morning and afternoon, or as needed. R1- R6 stated staff clean residents’ rooms. On November 14, 2023, LPA observed that the residents bathrooms are kept clean and sanitary for the use of the residents. Based on Interviews record review conducted, Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted with ADM, and a copy of this report provided.