complaint·March 7, 2025

*****THIS IS AN AMENDED REPORT FROM VISIT 3/7/25***** On 3/7/2025, the department interviewed staff (S1), resident (R1), and owner of assisting hands home care agency (OSA). The department reviewed staff roster with contact numbers, physician's report, care plan, emergency information, progress notes, Unusual Incident/ Injury report (UIR), and resident dinner check off list to for date confirmation. R1 physician report shows R1 is independent with only need of toileting assist. R1 needs and service plan shows that R1 is not a fall risk and doesn’t need staff to come unless R1 press the pendant. S1 confirmed that S1 only attended to R1 only when R1 press the pendant. This was confirmed with R1 during the interview regarding to the facility care staff attending to R1 only when R1 press the pendant that’s when facility care staff comes. R1 stated the reason why R1 hired a private caretaker due companionship and for R1 personal needs such as clean R1 apartment daily, because the facility only cleans the apartment once a week. R1 want private caretaker to wash dishes daily, laundry, take out the trash, ect. R1 did not sustained any major injury, but R1 sustained minor cut on R1 eyebrow. Allegation: Staff did not ensure that resident's toileting needs were met On 3/7/2025, the department reviewed R1 care plan, and interviewed resident (R1), showed that R1 toileting needs were met. R1 care plan shows that R1 is not a fall risk and only press the pendant when R1 needs assistance from facility care staff. R1 stated “I have no complaint of any care staff because when I need assistance with toileting, they provided to me”. R1 stated staffs are very friendly and helpful. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report provided.