complaint·January 27, 2023

The allegation: Staff made inappropriate comments towards resident: Staff left resident in soiled diapers for extended period of time Investigation Finding: UNSUBSTANTIATED LPA interviewed R1, S1, and S2 stated one particular resident likes to yell and doesn’t like to have the diaper change. R1 states that “I can hear the person yelled at the staff. All the staff did was tried to calm the resident down. I heard that the resident yelled out leave me alone, and I don’t want to get my diaper change”. The allegation: Staff are not providing activities for residents: Investigation Finding: UNSUBSTANTIATED LPA observed the following during the tour on 9/22/22 that residents was interacting in the living room area singing and listening to music. Some residents were coloring, and some were watching television. Staff are providing activities for residents at the facility. The allegation: Staff are not providing adequate food service for residents: Investigation Finding: UNSUBSTANTIATED LPA observed on 9/22/22 residents are being provided with adequate food that are being served to the residents. LPA observed the facility provided a lunch menu for resident. Report Continue on LIC 9099c... The allegation: Staff denied resident visitors: Investigation Finding: UNSUBSTANTIATED LPA did record reviewed of visitation logs showing that visitors are allowing visitation follow by the Public health visitation guideline and facility policy. Which indicate that all visitor needs to call and schedule in advance. The allegation: Staff did not provide resident with an update copy of admissions agreement with new fees: Investigation Finding: UNSUBSTANTIATED LPA reviewed the conversation log via text messages between the administrator and resident responsible party. The text messaged indicated that the reporting party have confirmed that they received an update copy of admissions agreement with the new fees. The allegation: Staff refused to use Hoyer lift for resident: Investigation Finding: UNSUBSTANTIATED LPA review R1 physician reports and any recommendation that were giving by the physician there were no physician orders for facility to use a Hoyer lift or recommendation of using the Hoyer lift. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview is conducted and a copy of this report is provided.