complaint·November 15, 2023

Continue from Lic9099 It was alleged that staff abused resident while in care and staff violated residents personnel rights. Based on interviews conducted. All staff have stated that they have not witnessed any residents’ being abused nor their personnel rights being violated. All staff gave residents’ their personal phone and call button to call as they please. Residents’ stated during interview that they are treated well, and staff has not abused them nor violated their personnel rights. Residents’ also stated that staff allows them to use their personal phones, and use the call button for assistance if they need any type of help. LPA review R1’s medical record which indicated R1 sustaining a fall resulting in a hip fracture in November 2021. Based on Interviews and record review conducted, Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegations are UNSUBSTANTIATED . Exit interview conducted with GM and HSD, and a copy of this report provided.