complaint·September 25, 2025

On 9/25/25 at 1:30 p.m., Licensing Program Analyst (LPA) Greg Clark and Ardalan Gharachorloo arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegations above. LPA met with Glenda Bertucci, Executive Director and explained the purpose of the visit. During the course of the investation LPAs interviewed S1 and S2 and reviewed the rate increase letter given to R1. LPAs were unable to interview R1 as she was not in the facility. LPA left his business card for R1 to call or email to discuss the complaint. Review of the letter sent to to R1 revealed the letter meets regulation. This agency has investigated the above complaint. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted, a copy of this report provided.