complaint·September 21, 2021

Balintona indicated that for the safety of the residents and because V1's card does not bear the general number of the agency V1 represents, he went to Adult and Senior Care Oakland Regional Office (ASC RO) on the same day V1 came to the facility the first time to confirm the legitimacy of advocacy agency indicated on V1's business card. This is consistent with the information provided/obtained by LPA. Balintona and S1 both stated V1 was allowed entry when V1 came back to the facility which was confirmed by LPA with R1. Based on facility's intent to protect the safety of residents and after the administrator took all the necessary actions to verify the validity of advocacy agency allowed V1 entry to the facility, the allegation is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiency cited. Exit interview conducted and copy of this report provided to Justino Balintona.