complaint·January 21, 2026

LPA interviewed Ombudsman (OMB) on January 15, 2026 and staff (S1, S2) and licensee on this day, January 21, 2026. OMB confirmed wearing an identification (ID) with inscription 'Empowered Aging' and OMB's picture on it. OMB stated introducing self to the caregiver, was told the licensee was not at the facility and didn't allow OMB entry. S1 stated OMB came on January 9, 2026. S1 stated she didn't understand what OMB was saying but observed OMB wearing shirt with 'Empowered' print on it. S1 confirmed the licensee was not at the facility at that time and that she did not allow OMB to come in. S2 stated she was the facility when OMB came. S2 at first stated hearing OMB said 'Ombudsman' but later said not hearing it. The licensee confirmed he was not at the facility when OMB arrived and that S1 called him but OMB had left after the conversation with S1. Based on information gathered, the preponderance of evidence is met, therefore the allegation is substantiated. Deficiency is cited from Title 22 California Code of Regulations, and listed on 9099D. Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty. Deficiency and plan and proof of correction were discussed with the licensee over the phone. Licensee authorized Norma Gano to sign and receive this report. Exit interview conducted. Appeal Rights, LIC9098 Proof of Correction form and copy of this report provided.