complaint·May 1, 2023

During the course of investigation, based on staff interview the facility’s response time to call lights is between 5-10 minutes, if there are multiple calls during the same time, the staff will communicate with each other to check each resident. However, records review revealed that between May 1, 2022 – May 30, 2022, there were at least nine calls from R1 & R2 that staff responded for 30 minutes or more. Deficiencies are cited per Title 22 California Code of Regulations and listed on LIC9099D. Failure to submit proof of correction (POC) by plan of correction due date and/or any repeat deficiencies within a 12-month period may result in civil penalties . Exit interview conducted. Appeal Rights and a copy of this report provided to Executive Director.. LPA reviewed staff schedule for the facility, facility has Med Tech, caregivers and management support available on schedule. Facility had sufficient staffing for all three (3) shifts. Residents were observed calm and comfortable in their surroundings. LPA conducted interview with residents and residents reported that they are happy living at the facility and had no issues around staff availability to meet their needs. Residents that were interviewed reported that facility staff attend to their needs. Allegation: Resident's room was not maintained at a comfortable temperature. Based on LPA’s observation, the residents’ apartments temperature was raging from 70-78 degrees Fahrenheit. Based on interview with staff and residents, the residents can control their own thermostat according to what their preference and if a resident needs help on changing the room temperature the residents can call staff or the facility’s maintenance manager. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided to Executive Director.