complaint·December 11, 2023

It was alleged that Staff did not provide a safe and comfortable environment Based on observations, LPA observed the facility to be safe and comfortable for residents. Based on interviews with residents (R1, R2 and R3) residents felt that they were safe and comfortable, residents stated they have had no issues with staff and that staff are very nice. Based on interviews with staff (S1) residents have not expressed feeling unsafe or uncomfortable. S1 stated that they have not observed a resident being treated unwell and that staff ensure to take care of the residents. Based on LPA observations, interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted and a copy of this report provided. It was alleged that Facility has mold Based on interview with Maintenance Manager (MM), if mold/mildew was present and reported to facility staff it would be treated in house. MM stated that they would inspect the area, relocate the resident residing in area and treat it with cleaners such as bleach. Based on documentation review, there was evidence of mold located in a resident’s apartment and mold treatment was required. Based on interviews with staff (S3 and S4) mold has been observed in various apartment’s in residents AC units and closets by staff and residents residing. S3 stated that they have reported their observations to facility management and noticed AC units were replaced recently. S3 believes mold is throughout the facility still despite facility management changing AC units. Based on LPAs interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted. A copy of this report and appeal rights provided.