complaint·August 23, 2024

On 8/23/2024 at 11:45AM, Licensing Program Analyst (LPA) G. Luk arrived unannounced to conduct complaint investigation and deliver complaint findings for the allegation above. LPA met with Memory Care Director, Marissa Baldeomero. During the investigation, LPA interviewed 3 residents and 3 staff. LPA obtained and reviewed documents (admission agreement, emergency information, care plan, physician's report, resident assessments, and resident detail ledger). Resident assessment dated 11/10/2022 indicated that resident (R1) was a level one (1) for care. However, R1's detail ledger revealed that R1 was charged for level three (3) care for dates after 11/10/2022. Based on LPA information obtained during investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Exit interview conducted. A copy of this report and appeal rights provided.