complaint·April 9, 2026

Report Continue… LPA reviewed a sample of six (6) resident files and collected documents including, but not limited to, the staff roster with contact information, resident roster, resident admission agreements, physician reports, care plans, end-of-shift notes, and the facility activity calendar. Additionally, LPA toured the facility including but not limited to the assisted living, memory care unit, activity room and common areas. During the visit, LPA observed that both the assisted living unit and memory care unit were actively engaged in scheduled activities. LPA interviewed six (6) staff and fifteen (15) residents. Staff reported that residents are informed of scheduled activities, encouraged to participate, and offered assistance as needed; however, participation is voluntary and based on individual resident preference. Residents provided mixed responses. Some residents reported that they are aware of and participate in activities offered at the facility and expressed satisfaction with the variety and frequency. Other residents indicated that they choose not to participate or prefer to engage in independent activities such as watching television, reading, or resting in their rooms. No residents reported being prevented from participating in activities or stated that staff refused to provide access to activities. Additionally, LPA interviewed Resident 1 (R1), who was observed smiling, moving R1 head, and appearing to enjoy music during the visit. When asked whether staff check in and inform R1 about activities, R1 responded “yes.” R1 also confirmed that staff offer to engage in activities, inform R1 about scheduled activities, and that R1 enjoys listening to music. In addition, LPA reviewed the facility’s activity schedule and observed posted activity calendars in common areas. Documentation reviewed supports the idea that activities are planned and made available to residents on a regular basis. Although some residents expressed personal preferences not to participate, there is insufficient evidence to support the claim that staff failed to ensure activities were provided. Therefore, the allegation is unsubstantiated at this time.