complaint·November 29, 2022

***Report continues from LIC9099*** Skin check shower logs documented that the RP was receiving showers regularly, on occasion the RP would refuse showers. The Executive Director (ED) reported that some resident’s belongings had to be temporarily moved to accommodate the bed bug treatment activities. During the LPAs tour of the facility it was observed that the shower rooms were clean with the exception of one room that had a faint smell of urine. Staff were observed to be wearing gloves. S3 reported that staff have 15 minutes to answer pendent calls in their assigned area. If staff cannot answer the pendent, they radio in for assistance. Facility keeps a pendent log to see who cleared the pendent and when. End of shift reporting documents chart that RP received incontinence care on a regular basis. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.