complaint·August 2, 2023

***report continues from LIC9099*** ADM stated that as soon as he was made of the situation (7/24/23) he and the facility maintenance director called Bay Area Bed Bugs, Orkin and several other companies. Orkin inspected the unit on 7/25/23 and responded with a proposal. ADM agreed to the proposal and the service was scheduled for 7/31/23. LPA received a copy of the Orkin invoice dated 7/31/23. LPA interviewed R1 who stated that she is no longer being bitten. R1 sated “they killed them all.” LPA toured Unit 115 and observed no evidence of bed bugs. This agency has investigated the complaint alleging facility has pests we have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.