complaint·August 2, 2023

***report continues from LIC9099*** Staff did not ensure that resident's original residence has been fixed since it was flooded over 6 months ago. R1 lived in SW102. R1’s kitchen was flooded in 10/2022. Roto Rooter was called but issue wasn’t resolved, and the kitchen keep flooding. R1 was moved to a larger apartment (SW117) down the hall from her former residence. During December 2022 and January 2023, the facility was trying to get Roto Rooter to take responsibility for the damage they did to the plumbing in the kitchen of SW102. During February and March 2023, the facility was getting bids for the needed repairs which were extensive. In April 2023 the plumbing under the kitchen floor was repaired. During May 2023 the facility again was getting bids to re-model the kitchen. A contractor was chosen in July 2023 and the scope of work is being finalized. Re-model work has started and currently a new floor is being installed. LPA interviewed R1 at the facility. R1 stated that there are a few things she doesn’t like about her current apartment but that she is “making do.” R1 is happy that she can go back to her old apartment several times a week to take care of her plants. R1 further stated that she is confident that the facility staff are working hard to get her back into her apartment. Staff did not ensure that facility front gate is operational. R&S Overhead Garage Door Company repaired the front gate on 7/20/23. LPA observed the gate to be operational during today’s visit. This agency has investigated the complaints alleging staff did not ensure that facility garage gate is operational, staff did not ensure that resident's original residence has been fixed since it was flooded over 6 months ago, and staff did not ensure that facility main gate is operational. We have found that the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.