complaint·December 20, 2023

***report continues from LIC9099*** LPA interviewed S1 who stated that the facility has a maintenance staff person on duty available to spray rooms upon request. There is also a monthly service contract with a pest control company also available to treat residents’ apartments for pests. The reporting party was not able to provide LPA with information if R1 ever requested treatment for pests. This agency has investigated the complaints alleging f acility elevator is in and staff did not keep facility free from pests. We have found that the complaints were unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview conducted, a copy of this report provided.