complaint·November 8, 2024

***report continues from LIC9099*** Allegation: Staff did not keep the facility free from pest infestation The RP stated that for the third time in a year R1’s apartment at the facility is infested with bed bugs. LPA interviewed S1 who confirmed that the apartment in question had in fact been infested with bed bugs numerous times over the past year and that treatments from the pest control company work for a time, but the bed bugs return. R1 also confirmed that the bed bugs continue to be an issue. Allegation: Staff threatened the residents with eviction RP reported that residents at the facility were forced to sign an admission agreement addendum stating that all treatments for bed bugs would be paid for by the residents and that if the residents did not sign the addendum their lease would be terminated. S1 confirmed that the bed bug addendum to the admissions agreement started getting rolled out in 2020 and is now part of the facility’s standard admissions agreement. S1 further stated that residents were required to sign the addendum or face eviction. R1 stated that she signed the bed bug addendum because she was getting too stressed out by facing possible eviction. An email sent to the RP from S1 stated, "…the addendum we are asking to have signed has been a part of our leases since 2020. We are requiring all resident (sic) to sign it. It is a condition of R1 staying in the community .” Based on LPA observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . California Code of Regulations (Title 22, Division 6, Chapter 8), are being cited on the attached LIC 9099D. Exit interview conducted, a copy of this report and appeal rights provided.