complaint·November 21, 2024

**REPORT CONTINUES FROM LIC 9099** LPAs interviewed S2 who stated that she was the primary staff person assigned to investigate the missing walker S2 stated that she found a walker in the library that she believed belong to R1. When S2 went to R1’s apartment to return the walker, she found an identical walker folded up behind R1’s door. S2 suspected that R1 took the wrong walker when she was leaving the library. Upon further inspection, S2 discovered there were total of four walkers in R1’s apartment. S2 also stated that R1 frequently leaves the walker behind. LPAs interviewed R1 in her apartment in the independent living building. R1 told LPAs that she has lived at the facility for over 20 years, and she is very happy with the care that she receives stating “I love it here, they are all so kind”. When LPAs asked R1 specifically about any issues with the walker, R1 stated that she had none and did not recall ever misplacing it. This agency has investigated the complaint alleging staff stealing resident's valuables . We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided.