complaint·May 1, 2025

Continued from LIC9099. hadn't been any additional communication with any one at the facility regarding R1's financial change. S1 stated during initial interview the facility is a private pay facility only and do not accept SSI recipients. The rates for residents are set by corporate. During S1 interview on May 1, 2025, S1 stated he had heard that R1 was receiving SSI, and inquired with R1's guardian. LPA obtained email communication between S1 and R1's guardian dated February 4, 2025, regarding resources for R1, March 17, 2025, April 7, 2025, and April 17, 2025. S1 also stated there have not been any additional notices sent for the eviction process. S1 stated he has left messages with R1's family member, guardian, and ombudsman to meet and develop a plan to guide R1. On March 17, 2025, S1 inquired with the Oakland Regional Office regarding Provider Information Notice Summary 24-13 (PIN) and was given the incorrect information. No deficiencies issued during the visit. Exit interview conducted and a copy of this report was provided.