complaint·November 24, 2025

***report continues from LIC9099*** R1 was told by S1 that they needed to sign an addendum to the admissions agreement to pay for the bed bug treatment or their lease would be terminated. R1 signed the addendum on 3/1/24 and hired a pest control company on 3/7/24 to treat the bug beds in their apartment. The Bed Bug Addendum stipulates that residents are responsible for paying for any bed bug treatment. Residents have a right to be accorded safe, healthful, and comfortable accommodations under HSC Code §1569.269(a)(5) and 22 CCR §87468.1(a)(2). Facilities must be maintained in clean, safe, sanitary conditions under 22 CCR 87303(a). Therefore, it is the facility’s responsibility to ensure that residents are provided with safe, healthful, and comfortable accommodations. This includes maintaining the facility in a clean, safe, and sanitary condition, which encompasses pest control and bed bug eradication. This cost cannot be transferred to the residents in care. This agency has investigated the complaint alleging that the staff are not abiding to the admission agreement. Based on interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED . California Health and Safety Code of Code of Regulations (Chapter 3.2 Article 2.5), are being cited on the attached LIC 9099D. Exit interview conducted, a copy of this report and appeal rights provided.