complaint·January 30, 2026

Continued from LIC9099 Investigation Findings: It was reported to the department that the facility did not answer the resident’s call for assistance timely. The facility had issued a wearable emergency fob to R1 that did not function resulting in another resident having to seek assistance for R1. LPA spoke with R3, the resident that sought help for R1. R3 heard R1 fall, walked into the kitchen and saw R1 on the floor. R1 told R3 that R1 pressed the pendent, but it did not light up to indicate it made the call. R1 then asked R3 to call for help. R3 walked out of the apartment and to the front desk of the facility and asked S3 to call 911. S3 called 911, EMTs responded promptly. S3 also informed caregivers in the facility that R1 had fallen, and caregivers went to the room to assist. R3 reported staff acted immediately when informed of the fall, therefore the allegation of Staff did not answer resident’s calls for assistance timely is UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided.